Last Updated: June 4 2026

At Rush Hour Clothing Co, we want every customer to shop with confidence. If your order is not exactly what you expected, the policy below explains how returns, refunds, exchanges, and related requests are handled.

30-Day Return Window

Returns may be requested within 30 days from the date your order is marked as delivered.

Requests submitted outside this timeframe may not qualify for return approval.

Return Eligibility

To qualify for a return, items must meet the following conditions:

• Unworn, unused, and unwashed
• Returned in original condition
• Original tags and packaging included
• Free from stains, odors, alterations, or visible wear
• Accompanied by proof of purchase or order confirmation

Items that do not meet these requirements may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

• Worn or washed items
• Damaged items caused after delivery
• Items missing original tags or packaging
• Final sale or clearance items (if marked as non-returnable)
• Returns requested after the 30-day return period

Return Shipping

• Returns are accepted by mail
• No restocking fees are charged
• Customers must contact our support team before sending a return
• Unauthorized returns may be refused or returned to sender

How To Start A Return

To request a return:

1. Contact our customer support team with your order number

2. Wait for return authorization and instructions

3. Securely package the item in its original condition

4. Ship the return using the instructions provided by our team

Exchanges

Exchanges are available depending on product and size availability.

If the requested replacement item is unavailable, a refund may be issued instead.

Refund Processing

Once your return is delivered and inspected:

• Refunds are processed within 7 business days
• Refunds are issued to the original payment method
• Confirmation is sent by email after processing

Please note that banking institutions may require additional time to post the refund to your account.

Damaged, Incorrect, or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Photos of the item received
• Photos of the packaging
• Your order number

Depending on the situation, we may provide a replacement, store credit, or full refund.

Order Cancellations

Orders may be canceled before processing begins.

Once an order has entered processing or shipment preparation, cancellation requests may no longer be guaranteed.

Contact Information

Shop Name: Rush Hour Clothing Co
Address: 1208 1st Ave S, Fort Dodge, IA 50501, United States
Phone: +1 515-227-5976
Email: info@rushhourclothingco.shop

Business Hours:
Sunday – Monday: Closed
Tuesday – Thursday: 10 AM–5 PM
Friday: 10 AM–4 PM
Saturday: 10 AM–3 PM